Need to check your delivery status?
If you see an error, please contact us at 817-665-5050 ASAP. Thank you!
Want to save some money?
We make it easy to pick up your product at either our warehouse location or any of our stores for NO ADDITIONAL COST. We will help you load and secure your order. Assembly is available for an additional cost. We recommend calling 817-665-5050 ahead of time to make sure your purchase will be ready at the location requested.
Want us to do the heavy lifting?
We offer a FULL SERVICE DELIVERY option which includes in-home delivery, assembly, installation and trash removal.
In most cases, Sam's full service delivery costs $99.95, regardless of if you have a single chair or an entire living room set being delivered. For appliances, we will provide all hoses and cords for install. If the delivery address is outside a 20 mile radius of our stores, please call your store for any additional charges that will apply.
Our professional delivery teams will take all precautions in order to keep you and your property safe and unharmed.
We will contact you the evening before your delivery to provide you with a 3 hour delivery window. We will also contact you following your delivery to ensure your satisfaction!
No truck but still want to save some money?
We are offering No Contact Doorstep Delivery for 50% OFF our standard delivery fee. This is a great way to save money but still take advantage of our professional delivery teams.
Your order will be delivered outside of your home in factory packaging. For appliances we will provide all hoses and cords for install.
We will contact you the evening before your delivery with a 3 hour delivery window. We will also contact you following your delivery to ensure your satisfaction!
Need your old product hauled away?
We offer removal of any product for $20 per piece when your new product arrives. We will recycle or safely dispose of your old items.
Frequently Asked Questions
Why Choose Sam's?
We believe in providing the best overall value to you. In terms of delivery, the value includes professionalism, timeliness, respect and customer service. Sam's has been serving the Dallas-Fort Worth Metroplex since 1946 and is A+ rated by the Better Business Bureau. We understand that you have a lot of choices when it comes to furniture stores and we work hard for 100% satisfaction everyday. Since we are a small, locally owned business, we value the community we serve and understand the value of communication. Call us during business hours and you will speak with a live person, not a recording.
What areas will you deliver to?
Based upon our ability to provide the best service to you, we currently offer delivery within 60 miles of our stores. For delivery to a zip code outside 20 miles of any of our stores, please call your store for any additional charges that will apply. Any free delivery coupons are valued at $99.95 and can be applied to deliveries outside of our 20 mile radius.
Why do you not include "free" delivery on all orders?
We do offer FREE DELIVERY on orders over $1,999 (see coupon above).
For orders less than $1,999, we focus on the total pricing to the consumer (including delivery costs) in terms of the overall order. We work very hard to make sure that our value to the customer is better than all of our competition. As part of our delivery, we take responsibility for the condition of the merchandise and the condition of your home. Our customer service will respond promptly and fairly to any and all situations. We feel that the service we provide with delivery is not only worth it but also competitive considering the overall cost of the order.
How can I make sure my delivery goes smoothly?
We are so glad you asked this. We know that it's our responsibility to make sure your order is correct and that you are satisfied. However, there are a few things you can do to help. Review your order for correct addresses, phone numbers, and other important information. Plan on being available the entire day of your delivery. Prior to delivery day, prepare your home by removing objects that might obstruct our delivery path and by clearing the space for the new product. Please confirm when we call you the evening before your scheduled delivery. Lastly, provide candid feedback when we call with our after-delivery survey.
How can I reschedule my delivery?
We can reschedule deliveries at no cost to you. We ask for as much notice as you can provide. For any questions prior to your delivery, please call us at 817-665-5050.
Can I pick my delivery time?
In order to keep our delivery costs low, we set up a three hour window on the day prior to delivery. At the time of order, we ask that you pick a day where you can be available throughout the day. If there are problems with your three hour window, please call us at 817-665-5050 and we will work to resolve the issue.
How do I know what time my delivery will arrive on the day it is scheduled?
In the evening of the day before your scheduled delivery date, you will receive a notification (either text message, phone call, or email) notifying you of a preliminary time frame for your delivery. You can obtain your approximate time frame by clicking on the "Track your Delivery" icon at the top of this page and following the instructions.
Using the "Track your Delivery" icon on the day of your delivery can help you track your delivery in real time.
What if my product arrives damaged?
If we deliver your product damaged, our customer service team will work with you to resolve the issue. For minor damages we have factory trained technicians who will re-manufacture the item back to original condition in your own home in a very timely manner (most often, less than 2 weeks). You can also refuse the damaged item and we will work to get a new delivery set up for you as soon as possible. Either way, our goal is for you to be satisfied with your merchandise.
What if I cancel my order prior to delivery?
We understand that things happen and we will do everything possible to refund all of your deposit. Special order products may require a small restocking fee, but otherwise you'll receive a full refund.
What happens if my order is delivered and doesn't fit in my space?
For merchandise that is not considered special order, the delivery will be labeled as "refused without cause" and any reselection will include another delivery fee.